LINK 365Trusted Link to Better Health

Quality & Governance Statement

At LINK365, we are committed to delivering safe, ethical, high-quality allied health services that empower individuals to achieve meaningful outcomes. Our approach to quality and governance ensures that every aspect of our practice is guided by integrity, accountability, and continuous improvement.

Our Governance Framework

A comprehensive system ensuring quality at every level

QUALITY & GOVERNANCE SYSTEM

Person-Centred Care

Clinical Quality & Professional Practice

Safety & Risk Management

Rights, Choice & Inclusion

Evidence-Based Practice & Clinical Review

Incident, Hazard & Feedback Management

Continuous Improvement

LEADERSHIP, GOVERNANCE & ACCOUNTABILITY

Our Governance Pillars

Five foundational pillars that guide our commitment to excellence

Clinical Governance

•Comprehensive clinical governance framework aligned with Australian professional standards
•Evidence-based assessment, intervention, and reporting methods
•Strict policies for clinical documentation, record-keeping, and privacy
•Safe practice through risk assessment, incident reporting, and proactive risk management

Safety & Risk Management

•Culture of safety where all risks are identified, assessed, and managed promptly
•Compliance with all relevant Australian laws including privacy and workplace safety
•Strict infection prevention and control protocols
•Investigation and response to all incidents, concerns, and hazards

Ethical & Person-Centred Practice

•Respect for the dignity, rights, and autonomy of every person
•Unbiased, ethical, and transparent information for informed decisions
•Cultural safety and respectful engagement with diverse communities
•Champion inclusion and accessibility for individuals with disability

Continuous Improvement

•Use feedback, data, audits, and quality reviews to drive improvement
•Performance evaluation through internal audits and client satisfaction measures
•Continuous Improvement Register to track actions and progress
•Investment in innovation, best-practice approaches, and emerging research

Governance & Accountability

•Strong organisational governance ensuring effective leadership and oversight
•Clear policies, procedures, and reporting pathways for compliance and safety
•Accountability at all levels from senior leadership to frontline clinicians
•Regular review of all organisational policies and procedures

Our Commitment to Quality

Delivering excellence through evidence-based, person-centred care

We uphold the highest standards of professional, clinical, and ethical practice across all allied health disciplines.

We deliver evidence-informed, person-centred services tailored to individual goals, preferences, and cultural needs.

We promote transparent communication, informed choice, and shared decision-making with all clients and their families or carers.

We ensure all services are provided by qualified, credentialled, and experienced practitioners who maintain ongoing professional development.

We maintain robust systems for monitoring service quality, safety, and client satisfaction.

We actively seek feedback to improve services and strengthen the client experience.